Elements and Performance Criteria
- Elements define the essential outcomes
- Greet and observe people
- Listen to and greet people accessing service in a pleasant, respectful and accepting way
- Respond to distressed people in a relaxed and calm manner and seek assistance as required
- Respond appropriately to diverse people and behaviour in line with organisation requirements
- Discuss any concerns or problems with supervisor
- Follow organisational procedures to collect routine client information
- Identify priority of need
- Provide service information